We require that you give us a credit card guarantee at the time of booking and to accept our Terms and Conditions.
Hotel Sophia reserves the right to charge the card provided upon the creation of a reservation by us. If the card is not valid or failing we do NOT guarantee that we shall hold your room.
It is our strict policy to process a security pre-authorisation on the card of $150 prior to check in to guarantee any incidental charges. It is our strict policy to NOT check guests in without such a security hold. This is a preauthorisation and not a charge and expires according to the normal procedures of your bank. Upon request we shall fax your bank when you check out to have the security cancelled, we just ask that you provide us with the correct fax number to your bank. This is all designed to allow us to furnish your rooms generously and to provide you our guest with the maximum amenity possible in order that your stay with us is comfortable and pleasant.
All Visa, MasterCard, and Amex card transactions attract a surcharge of 2%.
All reservations through www.hotelsophia.comare subject to cancellation without penalty with 48 hours notice prior to check in. Outside of these terms a full penalty applies although we are happy to credit such a penalty charge to a future stay. In house guests are required to provide us with 24hours notice of stay changes.
At all times we, Hotel Sophia will endeavour to accept all bookings that are made through our website, however we have the right to cancel/reject a booking at any time. You will be notified of any changes/amendments to the booking by us and we will always try to give you an alternative option.